-----------------
|
JetBlue debacle spurs passenger rights
bill in congress Reuters The stranding of hundreds of passengers aboard JetBlue Airways Corp. planes for up to 10 hours Wednesday has revived calls to enact an airline customer rights law. Rep. Michael Thompson, a California Democrat, said Thursday he planned to introduce a bill that would address delayed flights, time on the tarmac, cancellations, and lost or damaged luggage. The airline industry beat back a similar push for legislation in 1999 after agreeing to a adopt a voluntary customer service initiative in response to a Detroit snowstorm that snarled Northwest Airlines operations."A lot of my colleagues who have heard about it have contacted me and expressed an interest" in the legislation, both in the House of Representatives and Senate, said Thompson in a telephone interview with Reuters. JetBlue's chief executive said Thursday the airline would lose "many millions of dollars" after icy weather left passengers stranded on its planes at New York's John F. Kennedy airport. "I don't blame our customers for being upset with this," David Neeleman told CNBC television. "It was one of these things that just spiraled out of control" Neeleman said the airline was repeatedly assured on Wednesday that the icy weather was about to clear and the planes would soon be allowed to depart. "I think we'll learn from this and we'll certainly do better in the future." One of Thompson's constituents, Kate Hanni, launched a drive for a passenger bill of rights after she was stranded on an AMR Corp. (Charts) American Airlines flight in Texas on Dec. 29. Hanni and others want a passenger bill of rights to cap the time any delayed flight can languish on the tarmac without letting passengers get off. They also want the bill to specify compensation when airlines fail to deliver services as promised. The Air Transport Association, a trade group of major U.S. airlines, said inflexible standards could do more harm than good. "We think that one size doesn't fit all," said ATA spokesman David Castelveter. "We think the best solution continues to be to allow the flight crews and their operational experts to make these type of decisions." Thompson said his legislation would provide a greater degree of comfort in air travel and do it without putting the airlines out of business. "I think passenger anxiety is an all-time high," partly fed by what he described as the drudgery of post-9/11 security measures. Shares of JetBlue (Charts) closed 4.7 percent higher Thursday at $13.85 on Nasdaq. Goldman Sachs added JetBlue to its "buy" list saying the carrier's margin expansion would outpace most carriers in 2007. --------------------------------------------------- Prison Planet.tv: The Premier Multimedia Subscription Package: Download and Share the Truth! Please help our fight against the New World Order by giving a donation. As bandwidth costs increase, the only way we can stay online and expand is with your support. Please consider giving a monthly or one-off donation for whatever you can afford. You can pay securely by either credit card or Paypal. Click here to donate. |